Patients and Visitors

Patients and Visitors

The Comfort Zone is our promise to families that we will make every effort to keep your child as comfortable as safely possible during every visit to Children's Wisconsin hospitals. Our doctors, nurses and other health care providers are committed to this care.

You are an important member of the team and you know your child better than anyone else. Tell us how your child reacts to pain and what comfort measures have worked in the past. We will give you information about pain and what can help. We will work with you to develop a plan to help your child be comfortable.

Helpful Tools, Resources and Support

Visitor Guidelines

Visitor guidelines help keep patients, families and staff safe, while supporting healing. We ask that all visitors follow these protocols to ensure we can provide the best care and comfort for our patients.

Medical Records

You can request copies of your child's medical records through Children's Wisconsin. Options include submitting a form via fax or email, or accessing records online through MyChart.

Managing Your Child's Care

We offer tools to help you manage your child's health. You can schedule visits, view records and get support for conditions like diabetes. Explore the apps and resources to help you stay connected. 

Visiting Our Hospitals

We're committed to keeping your child as comfortable and safe as possible during every visit. To maintain a healing environment, we ask all families and visitors to follow our guidelines on visiting, safety, food storage and more. 

Child Life Program

Child Life Specialists help kids and families cope with the stress and anxiety of illness, hospital stays and treatments. Explore how they use games and activities to teach, comfort and distract kids. 

Creative Art Therapies

Our Creative Art Therapies team uses art and music to help kids and families. We support them in coping, expressing feelings and managing symptoms during hospital stays. Find out more or ask your care team about these services. 

Compliments and Concerns

We value your feedback and use it to improve our care and services at Children's Wisconsin. Your input helps us address issues and celebrate great experiences.