Office Hours
Mon - Fri, 5:00 p.m. to 10:00 p.m.Sat - Sun, 11:00 a.m. to 5:00 p.m.
*Note: hours may vary based on care team's schedule
Urgent Care
Children's Urgent Care at New Berlin Clinic
Hours
Opens atOther types of care offered at this location:
Urgent Care Video Visit
Urgent care video visits are available daily from 6 a.m. - 10 p.m. offering care and advice for minor medical conditions
Hours
When To Go To Urgent Care
The Emergency Department is for more serious illnesses and injuries. Below is a general guide to help you determine whether to seek urgent care or emergency care. You can also read our blog or use our symptom checker to help decide how to help your child.
For emergencies, please call 9-1-1 or go directly to the nearest emergency room.
Seek Urgent Care For:
- Earache or ear infections
- Sore or strep throat
- Sinus infections
- Colds or flu
- Pink eye or mild eye complaints
- Urinary tract infections
- Persistent cough not accompanied by breathing difficulties
- Minor vomiting or diarrhea
- Mild abdominal issues
- Minor burns or cuts
- Hives, rashes or bug bites
- Diaper rash
- Bruises or sprains
- Lice, scabies or ringworm
- Minor drug reactions
- Minor injuries
- Mild asthma exacerbations/mild wheezing
- Croup
- Constipation
Seek Emergency Care For:
- Major injuries
- Severe pain
- Worsening of a chronic illness or problem
- Chest pain
- Severe headache
- Severe bleeding that will not stop
- Choking
- Poisoning
- Altered consciousness
- Seizures
- Drug overdose
- Post operative complications
- Injuries of the fingernails or nailbed
- Intravenous fluids or antibiotics
- Severe asthma exacerbations
- Psychiatric emergencies
- Evaluations for abuse or after assault
Urgent care does not provide ultrasounds, CT scans or MRI studies. If your child needs one of these they will be transferred to our emergency department.
Children's Wisconsin's urgent care does not provide preventive care services like physicals or vaccines. Your child's primary care doctor can provide these services.
About New Berlin Urgent Care
Our New Berlin Clinic offers urgent care for babies, children and teenagers. Urgent care is for needs that can’t wait, including things like ear aches, fevers, sore throats, rashes and minor injuries. Our New Berlin Clinic offers urgent care in the evenings and on weekends. X-rays are available at this location, along with limited hours for lab services.
Primary Care
Our pediatricians provide primary care at this location which includes check ups, sick visits and vaccinations.
Specialty Care
Our specialists are experts who treat kids at this location with specific conditions.
Visitors
Four individuals of any age can be with a patient or client in our Primary Care, Urgent Care, Specialty Care, imaging, outpatient laboratories, therapies and community services areas.
After Hours
If your child is sick and you’re not sure what do when our clinic is closed, we can still help. Use the symptom checker, call your primary care doctor or check out our urgent care video visit. For life threatening emergencies, go to your nearest Emergency Room or call 9-1-1.
Insurance Information
If you're not sure whether your health plan covers care at Children's Wisconsin, it's best to call your insurance company. They can tell you if your plan includes Children's and how much it will pay. It's also a good idea to look at your plan so you know what costs you might have. You can also reach out to our team for any questions.