Daniel M. Soref Family Resource Center

Patient families can use a computer station with printing. Scanning and faxing are also available for patient families.

The lending library offers families more than 1,000 books covering topics such as emotional support, coping with hospitalization, chronic illness, child development, parenting and more. In addition, we can connect families with the Medical College of Wisconsin librarian.

The Medical Librarian can provide more detailed medical information to both families. For assistance, email asklib@mcw.edu or call 414-266-2419.

Outgoing stamped, patient family mail may be dropped off. Mail is picked up twice a day Monday through Friday. Stamps may be purchased at the gift shop across from the Daniel M Soref Family Resource Center.

The Family Resource Center provides patient families with notary public services. These services are available Monday-Friday, 9 a.m. to 4:30 p.m.

We are pleased to offer a variety of resources by phone, email or video conferencing.

Medical records and MyChart

Medical records staff are no longer available onsite. They are available Monday through Friday from 9 a.m. to 4:30 p.m. to assist patients and families with medical records.

Contact the health information team for questions about medical records and MyChart by calling (414) 266-2300.

Financial counseling

Children's Wisconsin is committed to providing medically necessary health care to patients in our geographic service area without regard for their ability to pay. Financial counseling services are available.

Family Partners Program

The Family Partners Program is a group of family members and staff who work together to make Children’s a better place for kids and families. The Program is dedicated to working with families at all levels throughout the Children’s system, inviting participation in committees, programs and services.

The patient relations team acts as a liaison between families and staff. Families have an opportunity to express feedback, suggestions, or concerns regarding care and services provided by Children’s Wisconsin to the team. They listen and work to understand the concerns of families and staff to ensure feedback is received and responded to appropriately.

Get in touch with patient relations by

• Email: PatientRelations@childrenswi.org
• Phone: (414) 266-7848
• Asking your inpatient care team to place a consult
• Filling out the contact form 

The patient relations team is available for support Monday – Friday, 8 a.m. – 5 p.m. Requests or consults outside of these hours will be responded to on the next business day. The office is closed on major U.S. holidays.

This program is staffed by both personal and professional expertise. They can recommend materials and resources to help families find answers regarding educational services, funding strategies, diagnosis-specific information, support groups, parent-to-parent matching, disability organizations in the community and so much more.

Visit or call: (800) 234-KIDS(5437)
Email us at serc@childrenswi.org
Additional information in English and Spanish.

Spiritual care services are available. During business hours Monday-Friday, a Staff Chaplain is on site. Outside of these hours, a chaplain is available on call and will respond in person as needed.

PlayStation 3 games, Wii games, magazines and light reading books are available to patients and families. A list of DVDs, video games and resource books are available at the Southeast Regional Center website.

Browse our collection of books, DVDs and PS3 games.