Daniel M. Soref Family Resource Center

The Daniel M. Soref Family Resource Center offers parent-to-parent support, information, referrals and help connecting to community resources. Staff is trained to help children, young adults and their families find answers to questions about local resources, support groups, funding options and more.

We invite our patients and families to stop in the family resource center, located on the first floor of the hospital. Have a cup of cocoa or coffee and read the newspaper. Or, relax to soft music while enjoying a view of the Noel Family Healing Garden.

Video: Learn about one family's experience


  • Sunday - Closed
  • Weekdays - 9 a.m. to 5 p.m.
  • Saturday - 10 a.m. to 2 p.m.

The family resource center hosts several hospital programs and services available to our patients and the surrounding community. Call (414) 266-3169 for more information.

The Daniel M. Soref Family Resource Center offers inpatient families:

  • Coffee, tea, and a quiet place to relax
  • Computers with Internet access
  • Business Center (fax, copy and notary services)
  • DVDs & video games
  • Lending library with more than 1,000 books about parenting, growth and development, diagnosis and disability-related topics

Additional resources

Business center

Patient families can use a computer station with printing. Scanning and faxing are also available for patient families.

Lending library

The lending library offers families more than 1,000 books covering topics such as emotional support, coping with hospitalization, chronic illness, child development, parenting and more. In addition, we can connect families with the Medical College of Wisconsin librarian.

The Medical Librarian can provide more detailed medical information to both families. For assistance, email asklib@mcw.edu or call 414-266-2419.


Outgoing stamped, patient family mail may be dropped off. Mail is picked up twice a day Monday through Friday. Stamps may be purchased at the gift shop across from the Daniel M Soref Family Resource Center.

Notary service

The Family Resource Center provides patient families with notary public services. These services are available Monday-Friday, 9 a.m. to 4:30 p.m.

Offsite resources

We are pleased to offer a variety of resources by phone, email or video conferencing.

Medical records and MyChart

Medical records staff are no longer available onsite. They are available Monday through Friday from 9 a.m. to 4:30 p.m. to assist patients and families with medical records.

Contact the health information team for questions about medical records and MyChart by calling (414) 266-2300.

Financial counseling

Children's Wisconsin is committed to providing medically necessary health care to patients in our geographic service area without regard for their ability to pay. Financial counseling services are available.

Family Partners Program

The Family Partners Program is a group of family members and staff who work together to make Children’s a better place for kids and families. The Program is dedicated to working with families at all levels throughout the Children’s system, inviting participation in committees, programs and services.

Patient relations

Patient representatives provide an advocacy and administrative link for children and families to express comments, suggestions, or concerns involving services provided by Children's Wisconsin. 

Contact the health information team for questions about medical records and MyChart by calling (414) 266-2300.

Southeast regional center

This program is staffed by both personal and professional expertise. They can recommend materials and resources to help families find answers regarding educational services, funding strategies, diagnosis-specific information, support groups, parent-to-parent matching, disability organizations in the community and so much more.

Visit or call: (800) 234-KIDS(5437)
Email us at serc@childrenswi.org
Additional information in English and Spanish.

Spiritual care

Spiritual care services are available. During business hours Monday-Friday, a Staff Chaplain is on site. Outside of these hours, a chaplain is available on call and will respond in person as needed.

Video games and more

PlayStation 3 games, Wii games, magazines and light reading books are available to patients and families. A list of DVDs, video games and resource books are available at the Southeast Regional Center website.

Browse our collection of books, DVDs and PS3 games.

Go to MyChart

If you are a registered user or have an access code you want to use, go to MyChart.
Go to MyChart