In this section
App use of data
When you use the App, you may provide us with different types of information, including personal information you knowingly choose to share with us and information that is collected on an aggregate basis as you and others use the App. We use the personal information you provide for the purposes of making products and services available to you and administering our business activities. Occasionally, we may also use your information to notify you about important changes to the App, new services, and new information we think you might find valuable. Users who do not wish to receive communications (whether e-mail, paper mail, SMS text messaging or other means) or who believe they are receiving those communications by mistake can contact us and request removal from the communications by calling the Children’s Wisconsin (414) 250-7045.
We receive and store any information you enter into the App. It is completely optional for you to use the App and to provide us your information.
For example, we request information from you when you:
- Sign up for the App
- Send a secure message to your health care provider, billing office or MyChart or App customer support
- Request an appointment or health service(s)
- Access test results
- Connect and communicate with physicians or other licensed health care professionals (“Providers”) in real time, via live streaming video, telephone and/or secure email for the purpose of diagnosis and/or treatment
- Request access or grant access to your account for another MyChart account user
- Link your Children’s MyChart information with other healthcare organization information.
In the instances above, we may ask for your name, e-mail address, billing address, home address and credit card information, as well as other similar personal information that is needed to register, subscribe, or request several of the services we offer. Children’s Wisconsin will never ask you for your password in any communications (including letters, phone calls, SMS, text, or email messages).
We may also provide information you request using the App. It is completely optional for you to request this information. For example, at your request, we may provide you with access to a copy of your medical records and the results of certain tests you have had at Children’s Wisconsin. This information is also available through MyChart. You may also request to communicate through secure messaging with your physician/health care provider, our billing, or customer support services.
We receive and store certain types of information whenever you use the App, through the use of "cookies." A "cookie" is an element of data that a Website or mobile app can send to your computer or smartphone, which may then be stored on your hard drive or smartphone and used to provide you with tailored information. We use cookie information to analyze how frequently the App is being used or viewed, for automatic user recognition, and to improve your overall App experience with us.
We may offer, and you may choose to utilize, services in the App to aid navigation or appointment check-in or to find a doctor nearby a location. The App does not record or track your location data and will never share any location information with third parties without your authorization to allow location services. These location data settings and features can be controlled by your phone’s location settings for the Children’s Wisconsin App.
If you choose to correspond further with us through e-mail, through the secure messaging feature, we reserve the right to retain the content of your messages and communications (including video content), together with your email address(es) and our responses.
From time to time we may share aggregated information that does not personally identify you with agents, contractors, or affiliates of ours for the purpose of providing services to us. We may also share this information with our partners.
The App may link to other websites and services from other parties than Children’s Wisconsin. Children’s Wisconsin is not responsible for the privacy or the content of these sites. Please review the privacy statement for each site you visit.
Some of our affiliates or subsidiaries may use an outside credit card processing company to bill users for services. When you sign up for these services, we will share names, or other contact information that is necessary for the third party to provide these services.
We reserve the right to release personal and account information when we believe it is appropriate to do so in accordance with the law, other agreements, or to protect the rights, property, or safety of Children’s Wisconsin, our users, or others.
For Android users – Google Play disclosures for apps related to Covid-19
- Files: When you choose to view documents from your healthcare organization (such as letters or images) using our mobile app, to make the files viewable for you, we temporarily store copies on your device in app-private storage. The temporary copies are deleted when you close your session on our mobile apps.
- Camera, Images and videos: When you choose to include a photo or video in a message you send to your healthcare organization using our mobile app, you may select an existing photo or video from your device or take a new photo or video using the camera app on your device. If you use the camera app on your device to take a new photo or video, it will be saved to your camera app. Any photo or video saved to your camera app remains available in your camera app until you choose to delete it.
Children's Hospital Wisconsin is committed to protecting the privacy of its online users, including patients, families, donors, and others. We do not collect personally-identifiable information through Children's Compass about individuals except when it is knowingly provided by such individuals. We do not share voluntarily-provided, personally-identifiable information for any purpose other than its intended use. We encourage you to read our privacy policies carefully.
The Children’s Wisconsin System offers the Children’s Compass, which is provided by Connexient, Inc. (an Everbridge company) as a wayfinding solution. The Children’s Compass assists patients, visitors and staff with driving directions, parking assistance and locating the quickest path to an appointment, office or building location.
This Privacy Notice describes the types of personal information Children’s Wisconsin and Connexient access or collect. This Notice also describes how we use that information, third parties with whom we may share the information and your choices in changing or removing the information.
How does Children’s Wisconsin and Connexient access personal information?
Children’s Wisconsin and Connexient may potentially access, collect and store personal information if you download and use Children’s Compass mobile application See listing below for more detail. You can download the Children’s Compass mobile application at Apple and Google online stores. We collect the analytics information listed below, which we use to improve the functionality and performance of the mobile application and our services. This personal information is anonymized and aggregated with other information so that neither you nor your device can be identified. Childrens’s Wisconsin will not otherwise access, collect or store other personal information when you download Children’s Compass mobile application. You do not need to register or sign in to access the application.
Analytic information captured for the Children’s Compass application:
- Event Information Captured
- Open App Number of times that a user opens the app.
- Close App Number of times that a user closes the app.
- Directory Information on What directory tile was selected (example: Rooms, Patient services, Parking).
- Get Directions Name of the location where you start and the destination location.
- Browse Map Information on date/time stamp when the user selected explore map option.
- Show Point of Interest (POI) on the map Name of the POI location user selected for navigating.
- Route Name of the location where you start and destination location selected for a route.
- Route Source Name of the location where you start.
- Route Destination Name of the destination location.
- Google Route Address of the location where you start and destination location selected for a route.
- Enter Area Information on the Zone ID entered (Polestar geofence identifier).
- Exit Area Information on the Zone ID entered (Polestar geofence identifier).
- Counts the number of times that you open and close the mobile application.
- Search Choice Search criteria entered by the user to search for POI location (example: lounge, courtyard).
- Star Rating selected by the user (Values 1 to 5).
- Uncompleted Routes Information on the last step completed in an uncompleted route.
- Continue Button Number of the times user has viewed the COVID 19 alert screen and has tapped on Continue button.
What does the Children’s Compass mobile application do? Does it access personal information if I use it?
Children’s Compass is used to help patients, visitors and staff with driving directions, parking assistance and locating the quickest path to an appointment, office or building location before entering any building and after going inside.
If you decide to use Children’s Compass to get driving directions, our mobile application will first ask you if you want to use your mobile device’s navigation tool – Google Maps, Apple Maps or Waze. If you consent, then the Children’s Compass mobile application will transmit the street address where you are at when you start your route and the street address of your destination to your navigation tool. The mobile application accesses location services to enable you to launch a route from a shared link (Meet Me feature) or appointment reminder and to detect when you have arrived onsite and parking your car, even when the mobile application is closed or not in use. Neither Children’s Wisconsin nor Connexient access, collect or store this personal information, but Google Maps, Apple Maps and Waze might, so we encourage you to review their privacy notices to learn more:
Once you arrive at your location, the Children’s Compass mobile application will help you find a parking spot close to your appointment. After you park, the location of your car – its latitude, longitude and altitude – will be stored locally on your device until you drive away from Children’s Wisconsin facility that you visited. The Children’s Compass mobile application will ask if you want to delete this information from your device and the information is stored or deleted based on your choice. Neither Children’s Wisconsin nor Connexient access, collect, use or store this personal information, but you should check your navigation tool’s privacy notice to learn whether the tool uses your parking information.
Does the Children’s Compass mobile application access personal information or track me after I go inside the facility to my appointment?
After you enter a facility, Children’s Compass uses Bluetooth Low Energy (“BLE”) beacons to transmit a signal to the mobile application on your device to guide you to your appointment. No user or device information is exchanged with BLE beacons, and the beacon’s signal is not stored on your device.
Changes to privacy notice
We may update this Privacy Notice to reflect changes to our information practices. We encourage you to periodically review this page for the latest information on our privacy practices.
Corporate Compliance Department
PO Box 1997
Milwaukee, WI 53201
Or by phone at (414) 266-2215 or toll free at 1 (877) 659-5200.