Hearing Aid Basics

Hearing aids should be worn all day, every day. Take them off when sleeping, bathing, or swimming.

• Red = Right hearing aid.
• Blue = Left hearing aid.

How Do You Turn Your Rechargeable Hearing Aids on and Off?

To turn it on:

• Hold down the button for 3 seconds. It will flash to show it is starting up.
  Or
• Remove your hearing aid from the charger.

To turn it off:

• Hold down the button for 3 seconds. It will flash to show it is turning off.
  Or
• Place your hearing aid in the charger.

Note: To help the battery last longer, turn your hearing aid off any time it is not in the ear. Wireless streaming may also reduce battery life.

How Do You Charge Your Rechargeable Hearing Aids?

Rechargeable hearing aids batteries do not come out. Rechargeable hearing aids should be placed on the charger each night for the batteries to reach full charge.

• A full charge usually takes 3 to 4 hours.
• A full charge usually lasts 20 to 30 hours.

Where Should You Store Your Hearing Aids?

Store your hearing aids in a safe, clean, dry place. Keep them away from children and pets. Batteries are toxic if swallowed! If a hearing aid or battery is swallowed, call the 24-hour National Battery Ingestion Hotline: 1 (800) 498-8666 right away.

Hearing Aid Warranty

Repair warranty: Most hearing aids come with a 3-to-5-year repair warranty. Repairs are unlimited.

Loss and damage: Most hearing aids come with 3-to-5-year loss and damage warranty. Each hearing aid will be replaced one time if they are lost or damaged beyond repair.

Do This Every Day:

• Make sure the hearing aid is working correctly by using a listening tube.
• Clean the hearing aid and earmold. Use the brush and cloth you were given to remove any wax or dirt.

What Do You Do if There Is a Problem With the Hearing Aids?

For questions or help with your child’s hearing aids, call the Hearing Aid Hotline: (414) 266-7515. Your call should be returned within 1 business day.

Reminder: Be sure to follow up with your audiologist every 3 to 6 months.

Hearing aid is whistling while in the ear

• Check the earmold. It may be too small or does not fit completely in the ear.
• Inspect the tubing for dirt or a crack.
• There may be a lot of wax in the ear canal. Call to make a visit with your primary care provider or hearing doctor. Do not try to use a Q-tip or any other object to clean it.

Hearing aid is dead or sounds weak

• Check to see if the hearing aid is charged. Place device on the charger and confirm that the light turns on, indicating charging level.
• Clean the hearing aid and earmold.
• Make sure the tubing is clear.
• If there is a wax guard, make sure it is clear. If it is not clear, replace it with a new wax guard.

Moisture in the tubing or hearing aid gets wet

• Use the bulb air-blower that was given to you to get rid of any moisture in the tubing.
• Put the hearing aid in the drying container for about 12 hours.

Child frequently takes out hearing aids or loses them

• Use a device to help keep the hearing aids in place. These include otoclips, ear gear, ear suspenders, a pilot cap, and toupee tape.