Visitor restriction

In our Milwaukee hospital, visitor lists are limited to two adult parents/caregivers only. These two names must remain the same for the entire stay. These two individuals are allowed to be at the bedside (for overnight and extended stays only) at the same time. Allowing them both to be here at the same time promotes the family-centered care we are committed to and provides additional support at the bedside, particularly for long hospital stays. We are still able to maintain low numbers of visitors with this policy, which helps reduce the risk of exposure to COVID-19. Exceptions will be made for some situations that could include end-of-life and caregiver teaching and educational sessions. All other exceptions must be approved by unit leadership during weekdays and the patient care manager in-house on evenings and weekends.

In our emergency department: Two adult visitors can accompany any child that is brought to our emergency department.

Surgical services at the Milwaukee campus and at our Surgicenter: Any patient having surgery at the Milwaukee hospital or Surgicenter will be allowed two have two adult visitors (and no siblings) accompany them.

In all of our urgent, primary, and specialty care clinics, and in our imaging department: Only one caregiver (and no siblings) will be allowed to accompany a child to an appointment. This will help us reduce the number of people coming into our facilities.

Guidelines for visitors 


For the safety of our patients, only metallic (Mylar) balloons are allowed in the hospital. Latex (rubber) balloons are not allowed.

Gift Shop

Effective Monday, June 15, the Gift Shop, located on the first floor of the hospital, will re-open with new restrictions in place. It will be open 9:30 a.m.-4:30 p.m. daily. It will close each day at 12:30 p.m. for cleaning and re-open at 1 p.m. There will be a limit of 4 persons in the shop at any time and anyone who enters must wear a mask.

Items include gifts and toys for all ages, newspapers, magazines, cards, candy, snacks and toiletries. Call (414) 266-2185 for more information.

Infection control

Infectious diseases can be carried into a hospital from the outside. Please do not pick up, hold, feed or play with any child in the hospital but your own. You can cause harm to other patients or to yourself. This will help protect you and children you have at home from getting sick. It also protects other children in the hospital from accidental injury or illness. Anyone with any symptoms of illness or has been exposed to measles or chicken pox within the past 21 days, and never had it before, is not allowed to visit.

Overnight stays

In the hospital – Per our visitor restriction, only one parent or caregiver may spend the night in a patient's room and they must wear a mask while in our care. 

A single sleeper couch is available in most patient rooms for one parent or grandparent to stay. Please let your child’s nurse know if you wish to stay overnight. You will be asked to wear appropriate clothes for sleeping that cover your whole body. If needed, parent sleepwear is available and can be requested from your child’s care provider. The hospital will provide linens and a pillow. You will need to bring your own toiletries. Showers are available. Brothers, sisters and other minor children are not allowed to stay overnight. We encourage a parent to stay with their child in the hospital. For safety reasons, we do not allow parents to sleep with their child on the parent bed. Parents also may not sleep in their child’s bed.

Hotels and motels A list of nearby hotels and motels is available. Many of them offer discounts to parents of Children’s patients.

Ronald McDonald House – Please be aware that the Ronald McDonald House has enhanced restrictions in place to assure a safe environment.  

If space allows and the families meet their guidelines, overnight accommodations are available for Children’s Wisconsin patient families who live a distance away. Please contact Family Services at (414) 266-3465 to have your name placed on their waiting list. 

Visitor identification

All patients and families arriving on campus must stop at a Welcome Center and will be screened. If a visitor is not wearing a mask, one will be provided and it is expected to be worn at all times within in our care setting.  

Staff will give visitors an identification badge. It, too, must be worn at all times. For the safety of our patients, people with coughs, colds or illness should not visit. We reserve the right to change visitor restrictions and screening.

Welcome Centers

Welcome Centers are located throughout the hospital and in the Children’s Clinics Building. Welcome Center staff can help you with badges, directions and information.

To make an appointment, call the number below or use the "request an appointment" button to submit your request online.

(414) 607-5280

Toll-free (877) 607-5280

Request an appointment

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