In this section
Discrimination is against the law
Children’s Wisconsin complies with Federal civil rights laws. We do not bar people from health programs and activities or treat them differently based on race, color, national origin, age, disability or sex.
- Free help to people with disabilities to communicate effectively with us
- Free language services to people whose preferred language is not English
- Qualified sign language and spoken language interpreters
- Written information in other forms (large print, audio, electronic) and in other languages
If you need these services they will be scheduled for you.
If you think that Children’s Wisconsin has failed to provide services listed above or has discriminated in another way, contact a Patient Representative. If you need help filing a
grievance (complaint), a Patient Representative can help you.
c/o Patient Relations
PO Box 1997, MS 939
Milwaukee, WI 53201
(414) 266-7848 or (800) 556-8090
TTY (414) 266-2465
Fax (414) 266-6669
Children’s Wisconsin does not retaliate against anyone who files a complaint, participates in the investigation of a complaint or who opposes discrimination.
- Complaints must be submitted within 60 days of the date the person filing the complaint becomes aware of the alleged discriminatory action.
- A complaint must be in writing, containing the name and address of the person filing it.
- The complaint must state the problem or action alleged to be discriminatory and the remedy or relief sought.
- An investigation of the complaint will be conducted. The investigation will ensure all interested persons are given an opportunity to submit evidence relevant to the complaint.
- Files and records relating to all complaints will be maintained and appropriate steps will be taken to preserve the confidentiality of files and records relating to complaints. Information is shared only with those who have a need to know.
- A written decision on the complaint will be given within 30 days after the filing of the complaint. The decision will include a notice to the complainant of their right to pursue further administrative or legal remedies.
- The person filing the complaint may appeal the decision within 15 days of receiving the complaint decision. Patient Relations will assist you with your appeal.
- A written decision in response to the appeal will be mailed no later than 30 days after its filing.
You can also file a complaint with the U.S. Department of Health and Human Services. Complaints must be filed within 180 days of the
date of the alleged discrimination.
U.S. Department of Health and Human Services
Office for Civil Rights
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
TDD (800) 537-7697
Office for Civil Rights Complaint Portal:
Complaint forms are available at:https://www.hhs.gov/civil-rights/filing-a-complaint/index.html
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