In this section
Scheduled video visits
Your child's health is important, and there is no place like home. If you and your care team agree, you may be invited to have a visit via video. You will be able to talk directly with the care team through live, secure, interactive video. Know your rights and responsibilities.
Note: Your child must be present in the state of Wisconsin at the time of the video visit.
Before your visit
If you and your care team agree to a video visit, there are a few things you'll need to do first.
MyChart account access
You must have active MyChart accounts for you and your child. If you do not have a MyChart account, setup your MyChart account now.
No MyChart account access
Some families (like foster care families) may not be able to use MyChart for their child. If this is the case for your child, your provider will send you a link to the video visit via text or email on the day of your scheduled video visit.
Mobile device suggested
Use a mobile device like Android or iOS to get a good connection to the video visit. You may be able to use a desktop computer, but mobile offers a better experience.
Preparation checklist
Once your visit is scheduled, you can take some steps before your visit to make sure the experience is smooth.
1. Download the Children’s Wisconsin mobile app and Log in with MyChart.
If your having trouble logging in to MyChart please call (414) 250-7045. The support line is available 7 days a week, 6:00 a.m. – 10:00 p.m. excluding holidays.
2. eCheck-In
You can do this step using the Children’s Wisconsin app or your computer up to 7 days before your visit. Have your insurance info and a list of your child's medicines handy.
- Open then the Children’s Wisconsin app and choose Log in with MyChart (note: you can also eCheck-in through the MyChart app or web)
- Make sure you have selected your child
- Open the "Appointments" page
- From the upcoming visit, select "eCheck-in" and follow the steps to complete eCheck-in.
On the day of your scheduled visit
Go to a quiet spot with that is well lit and has a strong WiFi or cellular data signal. Connect up to 15 minutes before your scheduled visit time. If you are unable to start your visit at your scheduled time, we may not be able to see you. Your provider may be running late. Please stay connected until they arrive.
- Step 1: Log in with the Children’s Wisconsin app
- Step 2: Select your child's name
- Step 3: Open the "Appointments" page.
- Step 4: From the upcoming visit, select "Begin video visit." You can only select this button up to 15 minutes before your visit.
- Step 5: The video visit will launch on its own and connect you with your provider
Know your rights
We respect the rights of all families we serve. Learn more.
Support
If you are having issues getting started with your video visit, call (414) 250-7045. The support line is available 7 days a week, 6:00 a.m. – 10:00 p.m. excluding holidays.
You can also use these troubleshooting tips if you’re having trouble getting connected to your video visit.
Frequently asked questions
What is a video visit?
A video visit is an appointment using video conference and technology like your smartphone or tablet for a visit with your provider.
What if I don’t have a MyChart account?
If you are not a MyChart user, you will not use MyChart to begin a scheduled video visit. Instead, your provider will send you a link to join the video visit by email and SMS.
What do I need for my video visit?
To get a good connection with your provider you will need:
- Smartphone, tablet or a desktop
- Active MyChart account. If you have trouble with your existing account or need help to create a new one, call 414-250-7045. The Support Line is available 7 days a week, 6:00 a.m. – 10:00 p.m. excluding holidays.
- Childrens Wisconsin mobile app
- Insurance information for eCheck-In
- A fully charged device on day of appointment
- Log in to your visit up to 15 minutes before start time
What are the recommended/supported browsers?
You must use an up-to-date version of supported browsers like Chrome, Edge, or Safari.
Who will provide my care during a video visit?
Video visits are similar to an office visit. They will last about the same amount of time and go over the same information. Medical assistants may help gather information, just like an office visit, before you meet with your provider.
How do I invite others to the video visit?
To invite someone else to join your video visit, let your provider know their name and contact information. The provider will send them a link by email or text message.
Are prescriptions provided during a video visit?
If you require a prescription, your provider will send your prescription to your preferred pharmacy.
How will my visit be billed?
We will bill your insurance company for the visit using our standard prices. Deductibles and copayments may be applied as determined by your insurance plan.
What if I am running late to my video visit?
If you are unable to start your visit at your scheduled time, we may not be able to see you.
What if my video does not work for my appointment?
If your video will not work for the visit, your provider will be in touch to reschedule.
Is my video visit safe and secure?
Yes. Children’s Wisconsin uses a secure video client for video visits. Just like MyChart, we use special tools to keep your information safe and protected. All you have to do is click the begin video button and we can meet safely!