Scheduled video visits

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Secure video visits

Your child's health is important, and there is no place like home. If you and your care team agree, you may be invited to have a visit via video. You will be able to talk directly with the care team through live, secure, interactive video. Know your rights and responsibilities.

Note: This service is only for some specialties today.

Before your visit

If you and your care team agree to a video visit, there are a few things you'll need to do first.

MyChart account access

You must have active MyChart accounts for you and your child. If you do not have a MyChart account, setup your MyChart account now.

If you are a foster family or non-English speaking family, you will not use MyChart for your video visit. Please view Foster parents and non-English speaking family video visits.

Mobile device suggested

We suggest using mobile devices like Android or iOS to get a good connection to the video visit. You may be able to connect through a Windows or Mac desktop computer, but hardware and security issues may happen.

Preparation checklist

Once your visit is scheduled, you can take some steps before your visit to make sure the experience is smooth.

1. Download the Children's Wisconsin app or use the MyChart app. 
Log in to your Children's Wisconsin MyChart account.

Apple Play Store  Google Play

2. Download the ZOOM mobile app. 
You only need to download the app. You do not need to register for an account in ZOOM.

Apple Play Store  Google Play

3. System check
Once you have downloaded the apps, open a test meeting to make sure you can connect: 
(Note: nobody else will join this meeting, so you can close it after you connect.)

4. eCheck-In
You can do eCheck-in up to 7 days before your visit. Have your insurance info and a list of your child's medicines handy.

  1. Log into MyChart
  2. Make sure you have selected your child
  3. Open the "Appointments" page
  4. From the upcoming visit, select "Check-in"
  5. Complete the "Check-in" questionnaire; you will update any patient info

On the day of your scheduled visit

Go to a quiet spot with that is well lit and has a strong WiFi or cellular data signal. Connect up to 15 minutes before your scheduled visit time. If you are unable to start your visit at your scheduled time, we may not be able to see you. Your provider may be running late. Please stay connected until they arrive.

  • Step 1: Log in to MyChart
  • Step 2: Open the "Appointments" page for your child
  • Step 3: From the upcoming visit, select "Begin video visit"
  • Step 4: The ZOOM app will launch on its own and connect you with your provider

Support and Troubleshooting

If you are having issues with your video visit, call 414-250-7045