Use urgent care video visits for an online visit with a Children's Wisconsin doctor. Without leaving home, you can get the care and advice your child needs. Learn more:
- Available daily from 6 a.m. to 10 p.m.
- For children birth to 17.
- Patient must be in Wisconsin
- Use your smartphone, computer, tablet or other device
If you have more than one child that you would like to be seen, please register each child for a video visit separately.
Conditions treated via video visit
Urgent care video visits are intended to treat minor illnesses and injuries. If this is an emergency call 911. Note: We are unable to treat urinary tract infections or ear infections in video visits.
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Conditions we are unable to treat via video visit:
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You must be the child’s parent or legal guardian to start a video visit. You must eCheck-in before you can join the visit with your doctor.
If you are having issues getting started with your video visit, call 414-250-7045. The Support Line is available 7 days a week, 6:00 AM – 10:00 PM excluding holidays.
How it works
Urgent care video visits work on your smartphone, tablet or computer. The providers you video chat with will be able to give a diagnosis, create a care plan and prescribe medications when appropriate. Every video visit is secure, private and HIPAA-compliant.
Get started in three steps:
1. Schedule a time with an urgent care provider
Sign in to your child’s MyChart account to save time. Tell us the reason for the visit and schedule a visit to see an urgent care provider. Use your smartphone for the best video visit experience. Access MyChart in the Children's Wisconsin app. You will also need the Zoom app available on the App Store or Google Play.
If you do not have a MyChart account, click the Schedule Now Visit button above. Make sure you schedule the visit under your child’s name and date of birth.
2. Check-in for your video visit before you join with the provider
You must check-in before you can start your video visit. You can make sure your child’s information is up-to-date when you eCheck-in.
3. Get treatment
After eCheck-in is completed, click the “Begin visit” button as early as 15 minutes before your visit time.
Know your rights
We respect the rights of all families we serve. Learn more.
Frequently asked questions
How can I join the video visit?
The begin visit button is available 15 minutes ahead of your scheduled visit time. You must complete eCheck-in before you can begin the visit.
You will not be able to join the video visit if you are over 15 minute past the appointment time. If you miss your appointment, please reschedule.
Who can I contact if I need help getting started?
If you are having issues getting started with your video visit, call 414-250-7045. The Support Line is available 7 days a week, 6:00 AM – 10:00 PM excluding holidays.
Can I bring my child to a walk-in urgent care clinic instead?
If you would rather not video chat with a doctor, you can instead bring your child to any of our walk-in urgent care clinics located throughout southeast Wisconsin. At each of our urgent care clinics, you can either walk in with no reservation or reserve your spot online ahead of time. Learn more about our walk-in urgent care clinics.
What is the cost and will my insurance cover my child’s urgent care video visit?
Video visits are now covered by most insurance plans.
- In most cases, Children’s can file the claim for you.
- Please make sure your child’s insurance is up-to-date before you check-in for your video visit.
- Urgent care video visits will be billed the same as a standard urgent care visits.
Who can I contact if I have questions about the bill?
If you have questions regarding your bill, you can call 414-266-6262.
How do I get connected for the urgent care video visit?
We suggest using mobile devices (phones or tablets) to get a good connection to the video visit.
You may be able to connect through a Windows or Mac desktop computer, but you will need a working webcam for the visit.
How long do visits last?
Video visits usually last about 10 minutes. The doctor will connect directly with you and your child.
Will I see my Children’s Wisconsin pediatrician during an urgent care video visit?
Not necessarily. We have a team of Children’s Wisconsin doctors available to treat your child for on-demand care. If your child is already a Children's Wisconsin patient, the notes from their visit will be documented in their existing medical record for their primary care provider to see.
What if my child needs medication?
If your child needs a prescription for the condition being treated, the doctor can send a prescription electronically to the pharmacy you select. He/she can also provide a school/daycare note regarding your child's condition.
For routine medication refills, you should contact your child’s primary care provider.
How do I see a summary of my child’s past urgent care video visit?
A summary of the visit can be found in your child's MyChart account (login here).
If your child is not signed up for MyChart, you will receive an email with the visit summary in the email you listed on file for the visit.